When will my order be sent?
Orders placed prior to the 30th of September will be dispatched early October.
By the end of October we should be on track to provide dispatch within 1 to 3 days.
What is "bulk pricing”?
If you would like to order more than one piece you are welcome to buy in our bulk amounts and save.
The discounts are triggered when you order the exact quantity shown. See images below.
If you order outside of the exact bulk quantity the discount will NOT be triggered and you will NOT receive the discount. Make sure that the discount you are expecting is applied BEFORE you finalise your order.
Here's an example of finding the Bulk Princing for the Wool Hanging Wombat.
Open the item click on "buy in bulk and save"
A window will pop up outlining the exact quantity to order for each discount.
What does Fully Allocated for 2021 mean?
Each item has been allocated an inventory quantity for the year. When that total has reached that allocated quantity it has become Fully Allocated.
If you would like to be notified if specific items become available due to order cancellations please add your email address on the item's page. If items are added back into inventory you will be notified at that email address.
See an example below.
When are payments due?
Payments are due in full at the check out via credit or debit card or PayPal.
Where do you ship from?
Our main warehouse is in Wynnum, Brisbane. However we ship from various warehouses depending on the product range so your order may come in full or in parts.
How are refunds processed?
Refunds are processed directly into the bank account you provide on the first Monday of each month by our bookkeeper.
If you are due a refund please send an email to firstname.lastname@example.org with Refund Due in the subject line. Then please clearly state the following:
Your order number
The reason for the refund
The amount needed to be refunded
Your BSB and account number
How can we talk to you?
If you wish to speak to us about your order, how to order or about the range you are welcome to send us an email to email@example.com with your contact details and questions. We can reply or give you a call back.
"Be strong enough to stand alone, smart enough to know when you need help, and brave enough to ask for it"